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Returns Policy

Please contact us if you are not fully satisfied with your purchase for any reason. Authorization is required for any merchandise return. Contact us for a return authorization number at 1-877-617-2337; describe the items being returned and the reason. All returned items must be shipped within ten (10) days of receipt. Items must be unused and in original factory condition with all original boxes including all packaging materials, documentation – manuals & warranty cards, instructions and accessories. All returns are subject to our inspection and approval. 

All orders filled correctly are subject to a 25% ($10.00 minimum) handling and restocking charge. Customers are responsible for all shipping charges, unless the cause for the return is a Glacier-Design.com error. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages. Glacier-Design.com is not responsible for returned shipments that are lost, stolen, or damaged. 

Cancellations or refusal of orders, which have already shipped, are subject to the 25% ($10.00 minimum) handling and restocking charge. Heavy or oversize items that shipped via freight carrier, including keg refrigerators, are also subject to return freight charges. 

Non-Returnable Products 
Custom made or manufactured to order item sales are final and cannot be returned for credit. 

Refund Processing Time 
Our warehouse and accounting staff work hard to process returns as quickly as possible. But processing returns, and posting refunds to credit card, can be complicated. Once returns are received, please allow 7 to 10 business days for a refund to be posted to your credit card. 

Damage to Shipments 
Damaged shipments do occur. All shipments must be thoroughly inspected for any sign of damage before signing the carrier's freight bill. The driver is required to wait during your inspection. For all shipments, the packaging should be saved in good order in case a return needs to be made. The freight company prior to issuing a return must inspect damaged freight. 

If there is damage, call us immediately at 1-877-617-2337 before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.

  • Visible Damage 
    If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents of the shipment prior to signing the freight bill. The driver must wait. If the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment, but you should still make a note on the freight bill that the packaging was damaged. 
  • Concealed Damage 
    If damage is Concealed and you did not make a note on the Freight Bill, you have 48 hrs. to report that damage to BeverageFactoryGlacier-Design.com. Damaged items will be replaced or repaired at no cost to the Buyer.

All items damaged in transit can be exchanged or refunded the full amount of the merchandise as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call us ASAP at 1-877-617-2337 to return or report a damaged product. 

If you need to report a damaged or lost merchandise, please contact us and we will try to respond to your e-mail within one business day. If your need is especially urgent we recommend you call us at 1-877-617-2337. 

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