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Shipping Information

Orders are processed in the order they are received. Normal processing can take between 1 – 2 business days. Upon verification and approval of payment, your merchandise will be shipped out as soon as possible. Transit times for most UPS ground shipments take between 1 – 3 business days and represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). While we maintain a huge stock of all our products, it is wise to call us for availability if your order is especially urgent. You may also choose expedited shipping for an additional charge. 

While most merchandise will ship UPS ground, heavy or oversized items such as refrigeration units and chillers will be sent via Freight Carrier. Freight carrier deliveries are made Monday through Friday. Delivery includes curbside drop off and does not include lift gate service to unload the shipment, carrying the item into the building, un-packaging, or installation. For freight carrier shipment, if a dock or forklift is not available, we recommend having a minimum of two people available at the drop-off time for unloading the shipment. Should lift gate service be required, it is available for an additional charge. 

Orders shipped to Canada are subject to a customs brokerage fee, taxes, and a disbursement fee. These fees and taxes are always the responsibility of the recipient, and payment for them is required to the carrier at time of shipment delivery. These fees and taxes are not included in the price of an order placed with us, but are in addition to the total cost of order. Customs clearance for shipments into Canada is handled by UPS. Unfortunately it is not possible to specify a preferred company for customs clearance.

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